The Ebb & Flow
My name is Brittany and I am the office manager of our franchise. I have been with this company for a Three years now and in that time, I have learned so much about the restoration and remediation industry. The losses we most frequently encounter are water. A water loss can occur for many reasons, including a leak in a supply line, a broken pipe, or a storm event. No matter the cause, each loss is devastating and needs to be handled with care. Our crews are highly trained in water restoration. Our Crew Chiefs and managers all hold water remediation technician and applied science of drying certifications from the IICRC. (The IICRC is explained in another blog entitled “The IICRC and what it Means to SERVPRO”)
Typically, my responsibility on each job is on the back end- I make sure all the paperwork is in order, build our invoice, deal with the insurance companies, and complete the file. The work you see takes place on site where our crews work on assessing the damage, placing equipment, and overseeing the drying process. They assist the customers each step of the way and act as the face of our franchise. Any loss is scary but we are happy to help!
I have worked a few water losses in my time here. One Sunday, I responded to a home that had flooded entirely after the toilet supply line broke. We spent hours extracting the standing water, taking moisture readings, and placing equipment. The work was hard and definitely a lot dirtier than I am used to. At the end of that first day, the customer's arrived to go over our progress. They had been onsite when we initially responded and we understood their panic. Their demeanor after seeing the home that evening was totally different. Their home wasn't back to normal, but they had a clear understanding of the process and what to expect after speaking with us. We walked each room and showed them what work had been performed- from removing baseboards to detaching doors to lifting the soaked carpet. Over the next few days, we continued to update them on the progress. By the time everything was dry, those folks felt more like family.
Some jobs are more difficult than others, some days seem longer than imaginable. But each day, I am appreciative of the industry and the difference our franchise can make for even just one person.