What our Customers say...
We had an early morning flood (4 AM) caused by a piece of equipment that overfilled itself, causing about a half inch of water across most of our warehouse. The Lake County SERVPRO team was called and were here in 15 minutes. They had the water out and fans/dehumidifiers setup in no time. Great experience overall and saved us a LOT of money in potential damages. Thank you! - Sunday Cool Team
A contractor used a jackhammer to remove our old kitchen tile. He put up plastic sheeting at the kitchen entrances in a half-hearted effort to contain the dust but left the air conditioning running while we were gone. The result was a thick layer of dust on every wall, floor, ceiling, and countertop in much of the house and on every item in the pantry, kitchen cupboards and drawers, and on desks, shelves, and furniture in other rooms. Another company gave us a quick estimate to clean up the dust but never mentioned the air ducts. Josh, at SERVPRO, took the time to closely examine our situation. He pointed out where air vents showed dust deposits from the air coming back from the air conditioner and where the return air ducting was heavily caked with tile dust that had penetrated the filter. He removed some of the air conditioner's panels and we saw that the evaporator coils were packed with dust. Josh recommended a complete duct and A/C cleaning. Three very hard-working ladies from SERVPRO spent two days vacuuming and wiping every surface in the affected rooms and his other workers performed a thorough cleaning of all of the ducts and the entire interior of the air conditioning unit. I watched as they disassembled and cleaned all of the machinery and saw for myself that, in addition to the coils, the blower and condensate gutters were completely blocked with tile dust. I am not an A/C technician but I do know enough about how they work to be certain that without Josh's advice and his people's efforts I would be looking at replacing the entire system in the very near future. I hope I never see another mess in my house like we had but if I do I will certainly ask SERVPRO to rescue me. Our home hasn't been this clean since we first moved in!
Nick M., Tobias, Daniel, Horace, and Justin did and amazing job at helping me take care of everything that needed to be taken care of after I has a water leak in my home. I would recommend this company to all! The staff are great people and really made the process easier. Thank you guys.
Thank you for your prompt response on my flooded bathroom. Daniel and his crew were so efficient, polite, and skilled at what they do!
Nick, Tina and Cat did an awesome job cleaning our office space.
When we had a badly leaking water pipe in our guest bathroom. The vanity had to be removed before a plumber could fix the pipe. We are so happy that we called SERVPRO of Lake County as they had a service team out within hours. After removing the vanity, they had a plan to take care of the water damage in the bathroom and wet carpeting in the hallway and followed up daily to monitor the progress as promised. Our technician and his helpers were very knowledgeable, professional and courteous. From the beginning to the end service was above and beyond our expectations.
The team at SERVPRO of Lake County made a disastrous day better with their calm professional manners. They took care of the insurance needs and carefully boxing and moving my possessions. At no point, did I feel alone in the process of reclaiming my home. Thank you Nick, Daniel, Gavin, Justin, and everyone else. ?
SERVPRO did an excellent job on the mitigation of our Mt. Dora break room and women's restroom. We are now waiting for the insurance company to approve the reinstall.
SERVPRO of Lake County is awesome!! The mold remediation was completed in less than 2 full days. Staff was very courteous and respectful. If we need them again, we will call. If we know someone who needs help , we will recommend them. This customer is extremely satisfied!!
They are a fantastic company! Very personable, prompt. They cleaned my entire house after I had Covid. My house feels like my house,again, and not like a place filled with a deadly virus. I’m so beyond satisfied with their work. The team was incredibly quick with their work and incredibly kind. If I ever needed to get my house cleaned like this again, I would not hesitate to reach out to SERVPRO of Lake County. Very professional. I would ask for the exact team. Josh, who it was arranged through, always promptly answered texts.
Just to confirm: I was very pleased with SERVPRO of Lake County's work. The technicians arrived promptly, took the necessary readings to determine the extent and location of the damage, and set up their equipment to get the two rooms dried out quickly. They called ahead to let me know when they would be returning. Brittany in the office was also very efficient.
I appreciated that the technicians arrived wearing face masks and kept them on while in the apartment, without having to be asked. Also, Brittany asked me before scheduling the first appointment whether there was any Covid-19 risk in this apartment. It is excellent that SERVPRO of Lake County is taking good care of its employees and customers during the pandemic.
Josh and his team were incredibly helpful and professional in our time of need. Our house was struck by lightning and a fire started as a result. It was an emotional experience. Josh’s SERVPRO crew demonstrated empathy and understanding while providing next step to do’s in a clear and organized manner. We communicated our budget and his team worked with my insurance coverage to develop a repair and restore plan for our house. I highly recommend SERVPRO of Lake County.
Practically my whole house got flooded from a broken toilet pipe over a holiday weekend while I was away. They arrived with a few hours of calling late at night. They stayed past midnight trying to remove as much water as they could from my house. They were extremely professional during the whole process. It took about 7 days to dry my house because of of the extent of the water and moisture removal. They kept me and my insurance company up to date on the status via email and sending pictures everyday til work was completed. I was extremely impressed with their whole team. They were well trained and knowledgeable in their field. Always on time (even when I wasn't) and informed me if they were running a little bit over on another job-site. They described every issue and solution to getting the job done. I would highly recommend this company to anyone.
SERVPRO did an excellent job drying out my bedroom where we had a pipe leak. I have used them before and always happy with their service.
Thank you so much for all the hard work you all did to make our home safe. I want to say a big thank you to Khalil White for his work each day and all the others who were part of the cleaning. Thank you all!! You have a great team!!
We hired SERVPRO of Lake County to dry out a house that rained in, they answered my phone calls late at night, arrived at the house when they said they would, and got the job done. Thanks SERVPRO, much appreciated!
We had a pipe burst inside a wall and SERVPRO has been working with us to get everything dried out. Khalil has been exceptional! He has gone out of his way to keep us informed of the progress being made and explaining everything to us. Jeremy and Daniel each came with him on two separate days and they both were very professional and helpful as well. They did a great job. Highly recommend this company.
SERVPRO of Lake County came and cleaned our Library carpet at the school. They were helpful, courteous and very professional. They did a fantastic job. The carpet looks and smells amazing. I highly recommend them.
We had a small fire in our kitchen. My wife and I cleaned as best we could but the smell was still very noticeable. I called SERVPRO of Lake County and they were very helpful. After they were finished, the smell was gone! We are so happy with everything. Thanks for everything!
So grateful for the way that SERVPRO handled our flood issue in the main auditorium. We had a huge guest group coming to our property and a small window of opportunity to resolve our issue before their arrival. SERVPRO stepped in and worked with us to resolve the issue in a timely manner. Their employees were courteous and thorough. The process went so smoothly and quickly that the chaos of a building flood appeared to our guests that arrived shortly after the cleanup process to be nothing more than a routine carpet cleaning. We appreciate SERVPRO being the Hero in our moment of crisis!
Warren Willis Camp / Life Enrichment Center
Fruitland Park, Fl
We recently had a storm come through our area in Central Florida. The wind was devastating and we lost several shingles on our house. We call our Insurance agent and she gave us the phone number for SERVPRO of Lake County. SERVPRO came out and tarped our roof and did a fantastic job.
Thanks again, Terry
We want to thank SERVPRO for the wonderful job they did on our home repairs. They were quick to respond and the crew were very courteous and did what was required to do in a timely manor. Would call again if needed, great job SERVPRO!
From the first day that Josh came to look over the damages the entire crew has been great. Everyone who has worked with us has been professional and delightful. Their work is clean and neat and impeccable. Brittany in the office is wonderful. Thank you SERVPRO.
My husband had died unexpectedly, then I had an accident that required stitches in my foot, and now, the washing machine overflowed, filling into my laundry room, breakfast nook, kitchen, bedroom, bathroom, and closet. I used a push broom to push the water into the garage and immediately called my insurance company. One of the choices for water mitigation was SERVPRO. Brittany answered the phone. She was wonderful. She was very knowledgeable and articulate. She explained exactly what would happen, and the techs would be at my house within 30 minutes. The techs, Dave and Jeremy, arrived promptly and notified me by phone. They were very compassionate and explained everything to me calmly and in great detail. I felt well informed. All transactions and documents were communicated to my insurance company to me in writing each step of the way. I felt taken care of by very professional, kind, responsive, people who made you feel you were the most important part of their day. Dave and Jeremy worked quickly and efficiently to remove my laminate flooring while taking care to place items safely out of harm's way. The clean up was performed as quietly and seamlessly as possible. Both men worked as a hand-in-glove team. They even moved my recycling bin to the curb. Such gentlemen. My dog got a head scratch from them and she thought they were nice as well. They showed great skill, great attitudes, and great smiles. I am very grateful to SERVPRO for making an extremely difficult time bearable and safe.
Many thanks for the excellent job SERVPRO did drying out my home.
Thank you for being such a great vendor!
We experienced a sewer backup that affected the master bath and bedroom, laundry room, guest bath, and three small closets. Khalil, Jeremy, and Justin were all great. I appreciated their professionalism and how well they both explained what was happening and addressed my questions and concerns. It was a $&-@ty situation (ahem) but you all did a great job setting us up for reconstruction. Drywall was cut with precision, affected flooring removed, and all unaffected personal belongings were gently moved. Khalil left everything very clean and orderly. Thanks for helping us!
SERVPRO of Lake County are very professional and extremely knowledgeable in their fields of expertise! We have worked together for 4 years thus far and Josh and his team have always been proficient and precise in getting the job completed! We highly recommend SERVPRO of Lake County to assist in all Fire & Water Cleanup and Restoration.
I just wanted to take a moment to let you know that Brittany has bent over backwards in helping me secure claim information for one of our customers from 2017. Not only did she provide what you all did for our client, but went a step further in reaching out to the flooring company that handled the rest of the claim. I believe she’s a tremendous asset to your organization!
We have had nothing but wonderful experiences working with SERVPRO. Josh and his team are highly knowledgeable and very proficient. We appreciate your organization and always maintaining clear communication! We highly recommend SERVPRO for any cleanup or restoration needs!!
These people are amazing. I had a kitchen fire last week. My insurance company recommended SERVPRO of Lake County. Just fabulous. David Coburn and a wonderful team of men and women really made it "Like it never even happened." I'd seen their TV commercials, but would never have thought to call a company like that. I would have tried to do it myself with friends and neighbors helping. But this was such a great option. David came with my insurance adjuster about 2 hours after the fire and then the crew started the next morning. I've just stayed out of their way and am enjoying my spotlessly clean house!! Thank you to all of the crew members.
These people are marvelous. By the time they are done, my house will be cleaner than it has been in a decade. They are all friendly, very competent and thoughtful of this old lady. I would NEVER EVER have thought to call someone like this (despite their great ads on TV). I have had to come and go to doctor appointments most every day and have not been worried about leaving Dave there in charge of it all. Truly they are a delight. I bought a new fire extinguisher today at Lowe's, $19.97 and took my 2 old ones to the fire station there. I just wanted you to know how wonderfully pleased I am with them.
I recently had use of your services. You people are Johnny on the Spot. I heard about SERVPRO and you certainly line up to your name.
Dave Coburn was something else. Dave had everything in place in no time, placed blocks under the furniture, inspected the area flooded, and had machines running in no time. Very professional. I would recommend your company and Dave is one heck of a guy!
A very professional crew came to our Park Model to clean all surfaces (walls, ceilings, and floors).
Josh, Cory, Tammy, and Cat worked all day on the first day. Roger and Tina worked the second day to wrap it all up.
Very happy with the outcome- looks and smells. No more smoke odor or smoke stains- very happy with SERVPRO of Lake County. 5 stars!
Top Notch Review, I called at the end of the month looking to get 3 houses cleaned out and they not only fit all the properties in the schedule sooner than expected Brittany took the time to update me on the progress of every home. Brittany and the SERVPRO team in Mount Dora went above and beyond and will continue to get my business.Oh the carpets?! Crazy clean, very satisfied with their work!
Great people you can count on to do the job right.
I had the unfortunate situation of a leak in my kitchen that required mold remediation, drywall and paint, cabinet reconstruction, counter top and floor replacement adjacent to the kitchen. Josh was awesome! His team came in and took care of everything they could and Josh coordinated all of the other work that was needed. I would never wish this on anyone, but if you have the need you won't do better than calling this team to help! I'm back to full functionality with quality work. Thanks so much for everything!
After a recent flood throughout most of my house, I was fortunate enough to have someone recommend SERVPRO of Lake County. From the initial phone call with Josh, who was both informative and assuring, to the awesome,caring and extraordinary level of service provided over the course of several days by Steve in-home, I have nothing but good things to say about this company. Thank you!
5 stars for management all the way to the lowest level. Great time management, fantastic knowledge base.
I recently had a flood in my home. I called and SERVPRO of Lake County to help. They showed up when they said they would. They were very kind, caring , and compassionate and answered all of my questions in a very stressful time. I would highly recommend them to any of my family and friends!
Thank you to SERVPRO of Lake County!
I would recommend this company for many reasons. The work performed was done with such meticulous workmanship along with their dedicated service providing you with a day to day update with notes and pictures so you are always up to speed. They were very professional, always on time and so friendly. Very easy for me to say; you can trust this company with your home!
We had a AC leak that flooded part of our home and They came out immediately and were done in two days! The staff was so nice and went above and beyond to help us in a stressful situation. Very nice family owned company.
I recently had a flood in my home. SERVPRO came to the rescue. They were very kind and professional and caring in a very stressful situation! I would recommend them to my family and friends.
Their staff are very knowledgeable and efficient. They arrived at my house in a timely manner. I highly recommend them for your job small or big.
I can’t say enough good things about SERVPRO Lake County! We had a fire in our home and called them to take care of the clean up start to finish. They are very responsive, their crew is extremely professional, and they were very helpful in communicating directly with our insurance company. I highly recommend SERVPRO Lake County.
Thank you for all the work you did to help us get out and back into our home after the fire!
Renee and Gary Isabelle
Thank you so much for all your help and understanding through this remediation process.
Had SevPro come and clean my businesses carpets. Incredibly friendly staff and did an amazing job. Soon after a friend of mine had some damage to his house from a storm and I recommend SERVPRO. They came in a moments notice and took care of him. My friend had the same exact experience. Highly recommend these guys for anything from simple carpet clean to taking care of severe damage.
SERVPRO of Lake County arrived at our business within an hour of our late night emergency call. Every team member was courteous and knowledgeable and they worked hard to restore the offices that were flooded when the toilet supply line broke at our warehouse complex. The I.I.C.R.C. certified crew handled every aspect of the job with expert precision and care. We are so glad we called SERVPRO of Lake County!
SERVPRO response team on June 7, 2017 for a water damage in the kitchen, one bedroom and part of the family room.
The only difference between your team and an EMT ambulance team is they can use emergency lights to respond to an address.
I called SERVPRO, explained the situation and hug the phone up. In 15 minutes a SERVPRO team was on the scene.
The team leader assessed the situation and stated, we can do this right now for this cost. We both said, DO IT!! So much for Alkaselzer, it was a relief to see this team go to work.
I am Japanese so we do not wear shoes in the house. The team leader said ok, we will wear shoe covers while in the house.
Mrs. Abby Boyd, thank you and your outstanding team members.
Ernie & Tokiko
John and Josh did a great job and I was very pleased with services they provided.
On April 17th we contacted SERVPRO after our Mothers death. She died in the home days before and the house needed to be chemically cleaned and emptied. Needless to say, it has been a very stressful time for us.
From our first and several other calls to Paula Clark and to the cleanup done by Josh and his Team, we cannot express how thankful we are for the professional service, compassion and great service your employees provided.
Again, thank you and your exceptional Team.
Lesley and Hilary
I enjoyed work with Josh & the crew!! They were an extremely nice group of young men! They knew what they were doing & got in & out quickly!!! I don't know much about all of this but when Greg Whitaker did a walk through with me--- he commented on what a nice job that was done--- the edges on the drywall were excellent!! (Of course I agreed as if I knew what he was talking about!!!) I was impressed with the fact that Greg had good things to say.
This letter is written to commend the excellent service, expertise and professionalism of your staff that was performed on my residence on two different occasions. We were unfortunate enough to have water damage resulting from a microburst rain cloud during the removal of our roofing and also had mold and mildew in our air conditioner’s coils and duct work. In both instances we were able to receive prompt response times, great service and very reasonable pricing to cure all of our issues. I would highly recommend your company and staff to anyone in need of any services offered by SERVPRO of Lake County. Thanks again for the awesome experience.
Perry E. Blessing